Goals
Strategic Goals
- Expand Global Coverage: Establish a robust network of agents and partners to ensure reach across 95% of global trade lanes within 3 years.
- Achieve Operational Excellence: Maintain a 98% or higher on-time delivery rate across all freight forwarding operations.
- Enhance Regulatory Compliance: Reduce customs clearance time by 30% through improved processes and up-to-date regulatory knowledge.
- Boost Customer Satisfaction: Achieve a Net Promoter Score (NPS) of 70+ and retain at least 90% of key customers year-on-year.
- Strengthen Carrier Partnerships: Build strategic relationships with major shipping lines and airlines to ensure competitive pricing and space availability.
- Launch Industry-Focused Solutions: Introduce customized freight services for key sectors like pharma, automotive, and electronics within 2 years.
- Promote Sustainable Logistics: Decrease carbon emissions from operations by 20% in 5 years via route optimization and eco-friendly carrier choices.
- Build a Strong Regional Team & Teamwork Culture: Establish and strengthen high-performing teams in the India and Middle East markets, fostering a culture rooted in collaboration, accountability, and continuous learning to support regional growth and service excellence
- Improve Supply Chain Visibility: Implement real-time tracking and reporting tools to provide customers with end-to-end shipment transparency.
- Ensure Financial Growth & Profitability: Achieve year-on-year revenue growth of 15% while maintaining healthy profit margins through operational efficiency.